Case SAMPLE-0001 · Order ord_sample_1042
Evidence packet
Electronics order · Merchant: Example Electronics (sample) · Reason: wrong item · Status: resolved
1. What the user asked
"Get me a 100W USB-C charger that works with my laptop." · Shopper: user_7f3a (pseudonymized)
2. What the agent chose
CHG-100W × 1 (100 W, USB-C PD) from the merchant's catalogue. The user confirmed: yes.
3. Ordered vs Delivered
| Ordered | Delivered | |
|---|---|---|
| Charger | CHG-100W | CHG-65W (does not match) |
4. Event timeline
- #1 opened · Case opened by the agent platform: wrong item.
4f1c9a0d2e7b8c3156a9e0f4d2b7c1e8a3f5d9c0b6e2a4f7c1d8e3b5a9f0c2d4
- #2 status_changed · Moved to in review.
eff1f273d3e03b9337f801a170e0687607eda4351cfc8ab5cbd66dbf254c3080
- #3 status_changed · Waiting on the merchant.
6580fe5a1d9ff3a98cfe66d0b17411f3983700e5b2429cab9efccbdffe857d81
- #4 merchant_responded · Merchant responded with a packing-slip photo.
7c63638fadfb9b7e2a1f2d914701ad47dc54ee18851665222ce9a7ff87e10c24
- #5 resolved · Resolved: replace. Final fault: merchant.
79540a9c27d4d07221e94138a5be17c9463c3b0b2a8b185d8dcaacfdea1c8f80
5. Resolution
Action: replace · Recorded cost: $12.40 · Decided 2026-03-02 14:10 UTC. This records a decision; no money moved in Loudispeaker.