For travel platforms
When an AI agent books the wrong trip, resolve it with evidence.
Loudispeaker is the shared case desk for bookings AI agents get wrong. It records what the traveller asked for, lines it up against what was booked, recommends who is responsible, and routes the case to a human for the decision.
Booking exceptions we handle
Wrong rate
Told refundable, booked non-refundable.
Wrong dates or rooms
The stay doesn't match the trip that was asked for.
Double bookings
The same seat or room booked twice.
Changes never applied
The traveller asked to move the trip; nothing happened.
How a booking exception gets resolved
- 01
Record the request
Your agent sends what the traveller asked for and confirmed, fingerprinted at booking time.
- 02
Open the exception
When a booking goes wrong, a case opens with the booking facts from the hotel, airline or operator.
- 03
Recommend and review
An evidence-backed responsibility recommendation goes to a person, who makes the decision.
- 04
Share the packet
Platform, supplier and payment partner see the same tamper-evident timeline and outcome.
Vacation sample cases
Sample: every name, booking and amount is made up.
| Case | Traveller asked | What went wrong | Recorded decision |
|---|---|---|---|
| Refundable rate | Two nights in Lisbon, refundable rate only. | Booked a non-refundable rate. | Credit voucher offered by the hotel |
| Dates & rooms | Four nights in Valencia, 3–7 June, two double rooms. | Wrong dates and one room booked. | Rebooked as asked |
| Double booking | One seat, Manchester to Dublin, 22 June. | Two seats booked and charged. | Duplicate cancelled |
| Change not applied | Move the Lisbon stay from 14 to 21 May. | The change was never sent to the hotel. | Rebooked at the original rate |
Human-approved decisions. No money moves. Tamper-evident by design.
Invite-only pilot for travel platforms and suppliers.